L1 Support Engineer for Banking Industry

Are you an IT support expert ready to elevate your career in the dynamic banking sector? Sigma Global Technology seeks a motivated L1 Support Engineer to join our innovative team. This role offers unparalleled opportunities for professional growth, industry-specific training, and flexible work arrangements in Jakarta Selatan. As a L1 Support Engineer, you'll be the first point of contact for our clients in the banking industry, providing technical support and ensuring seamless operations. Our team at Sigma Global Technology is dedicated to fostering a collaborative and supportive environment, where your contributions will make a tangible impact.

In this role, you'll be responsible for troubleshooting and resolving technical issues, providing guidance to end-users, and ensuring the smooth functioning of our systems. You'll work with a variety of tools and software, including ServiceNow, Jira, and Confluence, to manage and document your tasks efficiently. With Sigma Global Technology, you'll have the chance to work on high-profile projects and gain valuable experience in the banking sector. We offer competitive salaries, comprehensive benefits, and a supportive work culture that encourages continuous learning and development.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 technical support to banking clients, resolving issues promptly and efficiently.
• Document and track support incidents using ServiceNow and Jira.
• Collaborate with cross-functional teams to ensure timely resolution of technical issues.
• Conduct regular system checks and updates to maintain optimal performance.
• Train end-users on the use of our systems and provide ongoing support.
• Participate in industry-specific training and professional development programs.
• Contribute to the continuous improvement of our support processes and procedures.
• Ensure compliance with industry standards and best practices in the banking sector.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficient in using ServiceNow, Jira, and Confluence.
• Strong knowledge of banking industry standards and regulations.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with banking core systems and technologies is a plus.
• ITIL Foundation or equivalent certification is a plus.

🛠️ Keahlian

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