Digital Marketing & Customer Communication Specialist - Logistics

Join PT Djasa Autotrans, a leading logistics solutions provider in Indonesia, as we expand our digital presence and customer engagement strategies. We are seeking a dynamic Digital Marketing & Customer Communication Specialist to enhance our brand visibility, manage our online reputation, and drive customer loyalty in Penjaringan, Jakarta Raya.

In this role, you will work closely with our marketing and customer service teams to create and implement digital marketing campaigns, optimize our website and social media platforms, and ensure seamless customer communication. You will leverage tools like Google Analytics, Meta Ads Manager, and Hootsuite to track performance and engage with our audience. This is an exciting opportunity to grow your career in a dynamic and innovative industry.

If you are a passionate digital marketer with a strong background in customer communication and a desire to make a real impact, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Develop and execute digital marketing strategies to increase brand awareness and customer engagement.
• Manage and optimize our company website, ensuring it is user-friendly and aligned with our marketing goals.
• Create and schedule engaging content for our social media platforms, including Facebook, Instagram, and LinkedIn.
• Monitor and respond to customer inquiries and feedback on various communication channels, such as email, social media, and our website.
• Analyze campaign performance using tools like Google Analytics and Meta Ads Manager, providing insights and recommendations for improvement.
• Collaborate with the marketing team to develop and implement email marketing campaigns, leveraging tools like Mailchimp.
• Ensure our online reputation is positive by monitoring and addressing customer reviews and feedback on platforms like Google My Business and TripAdvisor.
• Stay up-to-date with the latest digital marketing trends and best practices to continuously improve our strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum of 3 years of experience in digital marketing, with a focus on customer communication.
• Proven experience in managing social media platforms and creating engaging content.
• Familiarity with digital marketing tools such as Google Analytics, Meta Ads Manager, Hootsuite, and Mailchimp.
• Strong analytical skills and the ability to interpret data to drive strategic decisions.
• Excellent written and verbal communication skills in both English and Indonesian.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in Google Analytics or other relevant digital marketing certifications is a plus.

🛠️ Keahlian

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